Unable to open your default e-mail folders

If you upgrade to Microsoft Office XP while you are using Microsoft Outlook 2000 in Internet Mail Only (IMO) mode and you remove Office XP, revert to Microsoft Office 2000, and upgrade again to Office XP, you may receive the following error message when you start Outlook 2002:
 

Unable to open your default e-mail folders. The .DLL file for the information service could not be found. MAPI was unable to load the information service Pstprx.dll. Be sure the service is correctly installed and configured.

NOTE: The file name in the error message that you receive depends on your type of upgrade. If you upgrade over Outlook 2000 in Corporate or Workgroup (CW) mode, the filename is Pstprx.dll. If you upgrade over Outlook 2000 in IMO mode, the filename is Pstprx32.dll.

Solution:

  1. Close Outlook 2002.
  2. Click Start, and then click Control Panel.
  3. Double-click Mail.
  4. Click Show Profiles, click Add, name the profile, and then click OK.
  5. Click Add a new e-mail account, and then click Next.
  6. Click a type of account, and then click Next.
  7. In the E-mail Accounts dialog box, enter the necessary information, and then click Next.
  8. Click Finish.
  9. If the Always use this profile option is selected, select the profile that you just created, and then click OK.

    NOTE: In some cases you may need to click the Prompt for Profile option to correct this problem after you create a new profile.

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